/* ─── Reset & Base ─────────────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
input, select, textarea, button, option { font-family: 'Prompt', sans-serif !important; }

:root {
  /* ── Surface ── */
  --bg-primary: #F6F6F8;
  --bg-sidebar: #FFFFFF;
  --bg-card: #FFFFFF;
  --bg-card-hover: #F4F5F7;
  --bg-subtle: #F8F9FB;       /* zebra rows, subtle fills */
  --bg-muted: #EEF0F3;        /* chip neutral, search bg */

  /* ── Border ── */
  --border: #E6E8EC;
  --border-strong: #D6D9DE;
  --border-focus: rgba(234, 83, 18, 0.35);

  /* ── Brand (Winter Orange) ── */
  --accent: #EA5312;
  --accent-hover: #C9430A;
  --accent-active: #A8380A;
  --accent-bg: rgba(234, 83, 18, 0.08);
  --accent-bg-strong: rgba(234, 83, 18, 0.14);

  /* ── Semantic ── */
  --success: #15803D;
  --success-bg: #DCFCE7;
  --accent-green: #15803D;
  --accent-green-bg: #DCFCE7;

  --danger: #DC2626;
  --danger-bg: #FEE2E2;
  --accent-red: #DC2626;
  --accent-red-bg: #FEE2E2;

  --warning: #B45309;
  --warning-bg: #FEF3C7;
  --accent-orange: #D97706;
  --accent-orange-bg: #FEF3C7;

  --info: #0E7490;            /* teal — works with orange */
  --info-bg: #CFFAFE;

  /* ── Text ── */
  --text-primary: #0F1115;
  --text-secondary: #4B5260;
  --text-muted: #8A8F98;
  --text-on-accent: #FFFFFF;

  /* ── Layout ── */
  --sidebar-width: 256px;
  --font: 'Prompt', 'Inter', -apple-system, sans-serif;

  /* ── Typography Scale ── */
  --text-2xs: 11px;
  --text-xs: 12px;
  --text-sm: 13px;
  --text-base: 14px;
  --text-md: 15px;
  --text-lg: 16px;
  --text-xl: 20px;
  --text-2xl: 24px;
  --text-3xl: 30px;

  /* ── Radius Scale ── */
  --radius-xs: 4px;
  --radius-sm: 6px;
  --radius: 10px;
  --radius-lg: 14px;
  --radius-xl: 20px;
  --radius-pill: 999px;

  /* ── Spacing Scale (4-pt grid) ── */
  --space-1: 4px;
  --space-2: 8px;
  --space-3: 12px;
  --space-4: 16px;
  --space-5: 20px;
  --space-6: 24px;
  --space-8: 32px;
  --space-10: 40px;

  /* ── Shadow ── */
  --shadow-xs: 0 1px 2px rgba(15, 17, 21, 0.04);
  --shadow-sm: 0 1px 3px rgba(15, 17, 21, 0.06), 0 1px 2px rgba(15, 17, 21, 0.03);
  --shadow-md: 0 4px 12px rgba(15, 17, 21, 0.06), 0 2px 4px rgba(15, 17, 21, 0.03);
  --shadow-lg: 0 12px 32px rgba(15, 17, 21, 0.08), 0 4px 8px rgba(15, 17, 21, 0.04);
  --shadow-hover: 0 6px 20px rgba(234, 83, 18, 0.10), 0 2px 4px rgba(234, 83, 18, 0.06);
  --shadow-focus: 0 0 0 3px rgba(234, 83, 18, 0.18);

  /* ── Motion ── */
  --ease-out: cubic-bezier(0.16, 1, 0.3, 1);
  --ease-in-out: cubic-bezier(0.4, 0, 0.2, 1);
  --dur-fast: 120ms;
  --dur: 180ms;
  --dur-slow: 280ms;
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: 0.01ms !important;
  }
}

html, body { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }

html, body { height: 100%; font-family: var(--font); background: var(--bg-primary); color: var(--text-primary); }

/* ─── Layout ───────────────────────────────────────────────────────────────── */
body { display: flex; }

.sidebar {
  width: var(--sidebar-width);
  min-height: 100vh;
  background: var(--bg-sidebar);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  padding: 16px 0;
  position: fixed;
  top: 0; left: 0; bottom: 0;
  box-shadow: 1px 0 0 rgba(15, 17, 21, 0.02);
}

.main-content {
  margin-left: var(--sidebar-width);
  flex: 1;
  padding: 12px 16px 16px;
  min-height: 100vh;
  overflow-y: auto;
}

/* ─── Sidebar ──────────────────────────────────────────────────────────────── */
.sidebar-brand {
  display: flex; align-items: center; gap: 12px;
  font-size: 20px; font-weight: 500; color: var(--text-primary);
  padding: 0 24px 24px;
  margin-bottom: 8px;
}
.sidebar-logo { font-size: 24px; }

.sidebar-switch-brand {
  display: flex; align-items: center; justify-content: space-between;
  margin: 0 12px 16px; padding: 10px 14px;
  background: var(--bg-subtle); border: 1px solid var(--border);
  border-radius: var(--radius);
  cursor: pointer;
  transition: background var(--dur) var(--ease-out), border-color var(--dur) var(--ease-out);
}
.sidebar-switch-brand:hover {
  background: var(--bg-card);
  border-color: var(--border-strong);
  box-shadow: var(--shadow-xs);
}
.sidebar-selected-brand { font-size: 13px; font-weight: 600; color: var(--text-primary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 160px; }
.sidebar-switch-icon { font-size: 12px; color: var(--text-secondary); opacity: 0.7; }

.sidebar-nav { display: flex; flex-direction: column; flex: 1; padding: 0 12px; }

.nav-item {
  display: flex; align-items: center; gap: 14px;
  padding: 10px 14px;
  font-size: var(--text-base); font-weight: 500;
  color: var(--text-secondary);
  background: transparent; border: none; border-radius: var(--radius-sm);
  cursor: pointer;
  transition: background var(--dur) var(--ease-out), color var(--dur) var(--ease-out);
  text-align: left; position: relative;
  margin-bottom: 2px;
  width: 100%;
}
.nav-item:hover {
  background: var(--bg-card-hover);
  color: var(--text-primary);
}
.nav-item:focus-visible {
  outline: none;
  box-shadow: var(--shadow-focus);
}
.nav-item.active {
  background: var(--accent-bg);
  color: var(--accent);
  font-weight: 600;
}
.nav-item.active::before {
  content: "";
  position: absolute;
  left: -12px;
  top: 8px;
  bottom: 8px;
  width: 3px;
  border-radius: 0 3px 3px 0;
  background: var(--accent);
}
.nav-icon { font-size: 20px; width: 20px; text-align: center; opacity: 0.9; }
.nav-item.active .nav-icon { opacity: 1; }

.badge {
  margin-left: auto;
  background: var(--accent);
  color: var(--text-on-accent);
  font-size: var(--text-2xs);
  font-weight: 700;
  padding: 2px 8px;
  border-radius: var(--radius-pill);
  min-width: 20px;
  text-align: center;
  letter-spacing: 0.2px;
  box-shadow: 0 1px 2px rgba(234, 83, 18, 0.25);
}
.nav-item:not(.active) .badge {
  background: var(--bg-muted);
  color: var(--text-secondary);
  box-shadow: none;
}

.sidebar-status {
  display: flex; align-items: center; gap: 8px;
  padding: 16px 24px 0;
  font-size: 13px; color: var(--text-muted);
}
.status-dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: var(--text-muted);
}
.status-dot.online { background: var(--accent-green); }
.status-dot.offline { background: var(--accent-red); }

/* ─── Brand Selector Screen ────────────────────────────────────────────────── */
#brand-selector-screen {
  position: fixed; top: 0; left: 0; right: 0; bottom: 0;
  background:
    radial-gradient(circle at 18% 22%, rgba(234, 83, 18, 0.08) 0%, transparent 42%),
    radial-gradient(circle at 82% 78%, rgba(14, 116, 144, 0.06) 0%, transparent 45%),
    var(--bg-primary);
  z-index: 100;
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  padding: 80px 32px 40px;
  overflow-y: auto;
}
#brand-selector-screen::before {
  content: "";
  position: absolute; inset: 0;
  background-image: radial-gradient(circle at 1px 1px, rgba(15, 17, 21, 0.04) 1px, transparent 0);
  background-size: 22px 22px;
  pointer-events: none;
}

.bs-container {
  position: relative;
  max-width: 1200px; width: 100%; margin: auto;
  animation: rise 0.5s var(--ease-out);
}
@keyframes rise {
  from { opacity: 0; transform: translateY(8px); }
  to   { opacity: 1; transform: translateY(0); }
}

.bs-brand-top {
  position: absolute;
  top: 24px; left: 32px;
  display: flex; align-items: center; gap: 10px;
  color: var(--text-primary);
  z-index: 2;
}
.bs-brand-top .bs-brand-bubble {
  width: 36px; height: 36px;
  border-radius: var(--radius-sm);
  background: linear-gradient(135deg, var(--accent-bg) 0%, var(--accent-bg-strong) 100%);
  border: 1px solid rgba(234, 83, 18, 0.18);
  display: flex; align-items: center; justify-content: center;
}
.bs-brand-top .bs-brand-bubble img { height: 20px; width: auto; display: block; }

.bs-header { text-align: center; margin-bottom: 32px; }
.bs-header h1 {
  font-size: var(--text-3xl);
  font-weight: 600;
  color: var(--text-primary);
  margin-bottom: 10px;
  letter-spacing: -0.02em;
  line-height: 1.15;
}
.bs-header p { font-size: var(--text-md); color: var(--text-secondary); margin: 0; }

.bs-search-wrap {
  margin-top: 24px;
  max-width: 420px;
  margin-left: auto;
  margin-right: auto;
  position: relative;
}
.bs-search-wrap .material-symbols-outlined.bs-search-icon {
  position: absolute;
  left: 14px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-muted);
  font-size: 18px;
  pointer-events: none;
}
.bs-search-input {
  width: 100%;
  height: 46px;
  padding: 0 16px 0 42px;
  font-family: var(--font);
  font-size: var(--text-base);
  color: var(--text-primary);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-pill);
  background: var(--bg-card);
  box-shadow: var(--shadow-xs);
  transition: border-color var(--dur) var(--ease-out),
              box-shadow var(--dur) var(--ease-out);
  outline: none;
}
.bs-search-input::placeholder { color: var(--text-muted); }
.bs-search-input:hover { border-color: var(--text-muted); }
.bs-search-input:focus {
  border-color: var(--accent);
  box-shadow: var(--shadow-focus);
}

.bs-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: 16px;
  justify-content: center;
}
.bs-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: var(--space-5) var(--space-4);
  text-align: center;
  cursor: pointer;
  transition: transform var(--dur) var(--ease-out),
              box-shadow var(--dur) var(--ease-out),
              border-color var(--dur) var(--ease-out);
  box-shadow: var(--shadow-xs);
  display: flex; flex-direction: column; align-items: center; gap: 14px;
  position: relative;
  overflow: hidden;
}
.bs-card::after {
  content: "";
  position: absolute; inset: 0;
  border-radius: inherit;
  pointer-events: none;
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.6);
}
.bs-card:hover {
  transform: translateY(-2px);
  box-shadow: var(--shadow-hover);
  border-color: var(--accent);
}
.bs-card:focus-visible {
  outline: none;
  box-shadow: var(--shadow-focus), var(--shadow-md);
  border-color: var(--accent);
}
.bs-card-icon {
  width: 64px; height: 64px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-bg) 0%, var(--accent-bg-strong) 100%);
  color: var(--accent);
  border: 1px solid rgba(234, 83, 18, 0.18);
  display: flex; align-items: center; justify-content: center;
  font-size: 28px;
  overflow: hidden;
  flex-shrink: 0;
}
.bs-card-icon img { width: 100%; height: 100%; object-fit: cover; }
.bs-card-icon.all {
  background: linear-gradient(135deg, var(--success-bg) 0%, rgba(21, 128, 61, 0.18) 100%);
  color: var(--success);
  border-color: rgba(21, 128, 61, 0.22);
}
.bs-card-title {
  font-size: var(--text-base);
  font-weight: 600;
  color: var(--text-primary);
  letter-spacing: -0.01em;
  line-height: 1.3;
  word-break: break-word;
}

/* ─── Topbar ───────────────────────────────────────────────────────────────── */
.topbar {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 24px;
}
.page-title {
  font-size: var(--text-2xl);
  font-weight: 600;
  color: var(--text-primary);
  letter-spacing: -0.02em;
  line-height: 1.15;
}
.page-subtitle {
  font-size: var(--text-sm);
  color: var(--text-muted);
  margin-top: 4px;
}

.refresh-btn {
  display: inline-flex; align-items: center; gap: 8px;
  padding: 8px 14px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  color: var(--text-primary);
  border-radius: var(--radius-pill);
  font-size: var(--text-sm);
  font-weight: 500;
  cursor: pointer;
  transition: background var(--dur) var(--ease-out),
              border-color var(--dur) var(--ease-out),
              box-shadow var(--dur) var(--ease-out),
              color var(--dur) var(--ease-out);
  box-shadow: var(--shadow-xs);
}
.refresh-btn:hover {
  background: var(--bg-card-hover);
  border-color: var(--border-strong);
  box-shadow: var(--shadow-sm);
}
.refresh-btn:focus-visible {
  outline: none;
  box-shadow: var(--shadow-focus);
  border-color: var(--accent);
}
.refresh-btn.spinning span { display: inline-block; animation: spin 1s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }
@keyframes arrowPulse {
  0%, 100% { opacity: 0.3; transform: translateX(0); }
  50% { opacity: 0.7; transform: translateX(3px); }
}

/* ─── Tab sections ─────────────────────────────────────────────────────────── */
.tab-content { display: none; }
.tab-content.active { display: block; animation: fadein 0.3s; }
@keyframes fadein { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: translateY(0); } }

/* ─── Stat cards ───────────────────────────────────────────────────────────── */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: var(--space-4); margin-bottom: var(--space-4);
}
.stat-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: var(--space-5);
  display: flex; align-items: flex-start; gap: var(--space-3);
  box-shadow: var(--shadow-xs);
  transition: transform var(--dur) var(--ease-out),
              box-shadow var(--dur) var(--ease-out),
              border-color var(--dur) var(--ease-out);
  cursor: pointer;
  position: relative;
  overflow: hidden;
}
.stat-card::after {
  content: "";
  position: absolute;
  inset: 0;
  border-radius: inherit;
  pointer-events: none;
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.6);
}
.stat-card:hover {
  transform: translateY(-1px);
  box-shadow: var(--shadow-md);
  border-color: var(--border-strong);
}
.stat-card:focus-visible {
  outline: none;
  box-shadow: var(--shadow-focus), var(--shadow-md);
  border-color: var(--accent);
}
.stat-header { display: flex; align-items: center; gap: var(--space-3); margin-bottom: var(--space-3); }
.stat-icon {
  width: 40px; height: 40px;
  border-radius: var(--radius-sm);
  display: flex; align-items: center; justify-content: center;
  font-size: 20px; flex-shrink: 0;
}
.stat-icon.purple { background: var(--accent-bg); color: var(--accent); }
.stat-icon.green  { background: var(--success-bg); color: var(--success); }
.stat-icon.blue   { background: var(--info-bg); color: var(--info); }
.stat-icon.orange { background: var(--warning-bg); color: var(--warning); }
.stat-label {
  font-size: var(--text-2xs);
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.6px;
  margin-bottom: 6px;
}
.stat-value {
  font-size: var(--text-3xl);
  font-weight: 600;
  color: var(--text-primary);
  line-height: 1;
  font-variant-numeric: tabular-nums;
  letter-spacing: -0.02em;
}
.stat-info { flex: 1; min-width: 0; }

/* ─── Charts & Cards ───────────────────────────────────────────────────────── */
.charts-grid {
  display: grid; grid-template-columns: 1fr 1fr;
  gap: 16px; margin-bottom: 16px;
}
.card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: var(--space-5);
  margin-bottom: var(--space-4);
  box-shadow: var(--shadow-xs);
  display: flex;
  flex-direction: column;
  transition: box-shadow var(--dur) var(--ease-out),
              border-color var(--dur) var(--ease-out);
}
.card-title {
  font-size: var(--text-lg);
  font-weight: 600;
  color: var(--text-primary);
  margin-bottom: var(--space-4);
  letter-spacing: -0.01em;
}
.card-desc { font-size: var(--text-sm); color: var(--text-secondary); margin-bottom: var(--space-5); }
.card-header-row { display: flex; align-items: center; justify-content: space-between; margin-bottom: var(--space-5); }
.card-header-row .card-title { margin-bottom: 0; }
.chart-wrap { height: 120px; position: relative; display: flex; align-items: center; justify-content: center; }

.insight-box {
  margin-top: var(--space-4);
  padding: var(--space-3);
  background: #f1f2f4;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  overflow-y: auto;
  font-size: var(--text-xs);
  color: var(--text-secondary);
  line-height: 1.55;
}
.insight-box b {
  color: var(--text-primary);
  display: block;
  margin-bottom: 4px;
  font-weight: 600;
}

/* ─── Table ────────────────────────────────────────────────────────────────── */
.data-table {
  width: 100%;
  border-collapse: separate;
  border-spacing: 0;
  font-size: 10px;
  font-variant-numeric: tabular-nums;
  table-layout: fixed;
}
.data-table th {
  text-align: left;
  padding: 8px 10px;
  background: var(--bg-subtle);
  border-bottom: 1px solid var(--border-strong);
  color: var(--text-muted);
  font-weight: 700;
  text-transform: uppercase;
  font-size: 10px;
  letter-spacing: 0.5px;
  white-space: nowrap;
  position: sticky;
  top: 0;
  z-index: 1;
  backdrop-filter: blur(8px);
}
.data-table th:first-child { border-top-left-radius: var(--radius-sm); }
.data-table th:last-child  { border-top-right-radius: var(--radius-sm); }
.data-table td {
  padding: 8px 10px;
  border-bottom: 1px solid var(--border);
  vertical-align: middle;
  color: var(--text-primary);
  font-size: 10px;
  transition: background var(--dur-fast) var(--ease-out);
}
/* Force 10px for all interactive elements inside data-table */
.data-table .chip,
.data-table .sentiment-select,
.data-table .category-select {
  font-size: 10px;
}

.icon-btn-delete {
  background: transparent;
  border: none;
  padding: 4px;
  border-radius: 4px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s ease;
}
.icon-btn-delete:hover {
  background: #fee2e2;
  transform: scale(1.1);
}
.data-table .chip {
  padding: 2px 8px;
  gap: 3px;
}
.data-table .chip .material-symbols-outlined {
  font-size: 11px !important;
}
.data-table tbody tr { transition: background var(--dur-fast) var(--ease-out); }
.data-table tbody tr:nth-child(even) td { background: var(--bg-subtle); }
.data-table tbody tr:hover td {
  background: var(--accent-bg);
  color: var(--text-primary);
}
.data-table tbody tr:last-child td { border-bottom: none; }

/* Column widths — fixed layout: fit container, no horizontal scroll
   Total fixed = 70+82+82+86+82 = 402px → Message+AI Reply share remaining space */
.data-table th:nth-child(1), .data-table td:nth-child(1) {
  width: 70px;
  color: var(--text-muted);
  font-variant-numeric: tabular-nums;
}
.data-table th:nth-child(2), .data-table td:nth-child(2) { width: 82px; }    /* Channel */
.data-table th:nth-child(5), .data-table td:nth-child(5) { width: 82px; }    /* Category */
.data-table th:nth-child(6), .data-table td:nth-child(6) { width: 86px; }    /* Sentiment */
.data-table th:nth-child(7), .data-table td:nth-child(7) { width: 82px; }    /* Status */

.data-table .msg-cell {
  white-space: normal !important;
  word-wrap: break-word;
  overflow-wrap: anywhere;
  line-height: 1.55;
  padding: 10px 12px;
  font-size: 10px;
}

/* AI Reply column (4th) — info teal accent on body cells only */
.data-table td:nth-child(4) {
  color: var(--info) !important;
  font-weight: 500;
  word-wrap: break-word;
  overflow-wrap: anywhere;
  font-size: 10px;
  line-height: 1.55;
}

/* Message column (3rd) — body cells only */
.data-table td:nth-child(3) {
  color: var(--text-primary);
  word-wrap: break-word;
  overflow-wrap: anywhere;
  font-size: 10px;
  line-height: 1.55;
}

/* ─── Report Table Overrides ────────────────────────────────────────────────── */
.report-table {
  table-layout: auto !important;
  font-size: 11px !important;
}
.report-table th, .report-table td {
  font-size: 11px !important;
  width: auto !important;
  color: var(--text-primary) !important;
}
.report-table td:nth-child(4),
.report-table td:nth-child(3) {
  color: var(--text-primary) !important;
  font-weight: 400 !important;
}
.report-table .msg-cell {
  font-size: 11px !important;
  min-width: 250px;
}


/* ─── Badges/Chips ─────────────────────────────────────────────────────────── */
.chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 10px;
  border-radius: var(--radius-pill);
  font-size: var(--text-xs);
  font-weight: 600;
  line-height: 1.5;
  letter-spacing: 0.1px;
  border: 1px solid transparent;
  white-space: nowrap;
}
.chip-positive { background: var(--success-bg); color: var(--success); border-color: rgba(21, 128, 61, 0.18); }
.chip-negative { background: var(--danger-bg);  color: var(--danger);  border-color: rgba(220, 38, 38, 0.18); }
.chip-neutral  { background: var(--bg-muted);   color: var(--text-secondary); border-color: var(--border); }
.chip-sent     { background: var(--accent-bg);  color: var(--accent);  border-color: rgba(234, 83, 18, 0.20); }
.chip-pending  { background: var(--warning-bg); color: var(--warning); border-color: rgba(180, 83, 9, 0.18); }

.sentiment-select {
  padding: 4px 22px 4px 10px;
  border-radius: var(--radius-pill);
  font-size: var(--text-xs);
  font-weight: 600;
  border: 1px solid transparent;
  cursor: pointer;
  outline: none;
  appearance: none;
  font-family: var(--font);
  background-image: url("data:image/svg+xml;charset=UTF-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 24 24' fill='none' stroke='currentColor' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 6px center;
  transition: filter var(--dur) var(--ease-out), border-color var(--dur) var(--ease-out);
}
.sentiment-select.positive { background-color: var(--success-bg); color: var(--success); border-color: rgba(21,128,61,0.18); }
.sentiment-select.negative { background-color: var(--danger-bg);  color: var(--danger);  border-color: rgba(220,38,38,0.18); }
.sentiment-select.neutral  { background-color: var(--bg-muted);   color: var(--text-secondary); border-color: var(--border); }
.sentiment-select:hover { filter: brightness(0.97); }
.sentiment-select:focus { box-shadow: var(--shadow-focus); }

.category-select {
  padding: 4px 22px 4px 10px;
  border-radius: var(--radius-sm);
  font-size: var(--text-xs);
  font-weight: 500;
  border: 1px solid var(--border);
  background: var(--bg-card);
  cursor: pointer;
  outline: none;
  font-family: var(--font);
  color: var(--text-primary);
  width: 100%;
  appearance: none;
  background-image: url("data:image/svg+xml;charset=UTF-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 24 24' fill='none' stroke='%238A8F98' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 6px center;
  transition: border-color var(--dur) var(--ease-out), background-color var(--dur) var(--ease-out);
}
.category-select:hover { border-color: var(--accent); background-color: var(--bg-subtle); }
.category-select:focus { border-color: var(--accent); box-shadow: var(--shadow-focus); outline: none; }

/* ─── Buttons ──────────────────────────────────────────────────────────────── */
.btn {
  padding: 8px 14px;
  border-radius: var(--radius-sm);
  font-size: var(--text-sm);
  font-weight: 500;
  cursor: pointer;
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text-primary);
  transition: background var(--dur) var(--ease-out),
              border-color var(--dur) var(--ease-out),
              box-shadow var(--dur) var(--ease-out),
              color var(--dur) var(--ease-out),
              transform var(--dur-fast) var(--ease-out);
  display: inline-flex; align-items: center; justify-content: center;
  gap: 8px;
  line-height: 1.4;
  white-space: nowrap;
  user-select: none;
}
.btn:hover {
  background: var(--bg-card-hover);
  border-color: var(--border-strong);
  color: var(--text-primary);
}
.btn:active { transform: translateY(1px); }
.btn:focus-visible {
  outline: none;
  box-shadow: var(--shadow-focus);
  border-color: var(--accent);
}
.btn-primary {
  background: var(--accent);
  color: var(--text-on-accent);
  border-color: transparent;
  box-shadow: 0 1px 2px rgba(234, 83, 18, 0.25);
}
.btn-primary:hover {
  background: var(--accent-hover);
  color: var(--text-on-accent);
  border-color: transparent;
  box-shadow: var(--shadow-hover);
}
.btn-primary:active { background: var(--accent-active); }
.btn-approve { color: var(--success); border-color: var(--border); }
.btn-approve:hover {
  background: var(--success-bg);
  border-color: rgba(21, 128, 61, 0.25);
  color: var(--success);
}
.btn-reject  { color: var(--danger); border-color: var(--border); }
.btn-reject:hover  {
  background: var(--danger-bg);
  border-color: rgba(220, 38, 38, 0.25);
  color: var(--danger);
}

/* ─── Queue cards ──────────────────────────────────────────────────────────── */
.queue-card {
  background: var(--bg-card);
  padding: var(--space-4);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  margin-bottom: 10px;
  transition: box-shadow var(--dur) var(--ease-out),
              border-color var(--dur) var(--ease-out),
              transform var(--dur) var(--ease-out);
}
.queue-card:hover {
  box-shadow: var(--shadow-md);
  border-color: rgba(234, 83, 18, 0.25);
  transform: translateY(-1px);
}
.queue-card:last-child { margin-bottom: 0; }
.queue-meta { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: var(--space-3); }
.queue-brand { font-weight: 600; font-size: var(--text-sm); color: var(--accent); }
.queue-time { font-size: var(--text-2xs); color: var(--text-muted); margin-left: auto; font-variant-numeric: tabular-nums; }
.queue-message {
  font-size: var(--text-sm); color: var(--text-primary); margin-bottom: var(--space-3); line-height: 1.55;
  padding: 10px 12px; background: var(--bg-subtle); border-radius: var(--radius-sm);
  border-left: 3px solid var(--border-strong);
}
.queue-label {
  font-size: var(--text-2xs); font-weight: 700; color: var(--text-muted);
  margin-bottom: 4px; text-transform: uppercase; letter-spacing: 0.6px;
}
.queue-ai-reply {
  font-size: var(--text-sm); color: var(--text-primary);
  background: var(--success-bg);
  padding: 10px 12px; border-radius: var(--radius-sm);
  margin-bottom: var(--space-3); line-height: 1.55;
  border-left: 3px solid var(--success);
}
.queue-actions { display: flex; gap: 8px; }

/* ─── Brand cards ──────────────────────────────────────────────────────────── */
.brand-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 24px;
  margin-bottom: 16px;
}
.brand-header { display: flex; align-items: center; gap: 16px; margin-bottom: 24px; }
.brand-avatar {
  width: 48px; height: 48px; border-radius: 50%;
  background: var(--accent-bg); color: var(--accent);
  display: flex; align-items: center; justify-content: center;
  font-size: 20px;
}
.brand-name-id h3 { font-size: 18px; font-weight: 500; margin-bottom: 4px; }
.brand-name-id small { font-size: 13px; color: var(--text-secondary); }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; margin-bottom: 24px; }
.form-group { display: flex; flex-direction: column; gap: 8px; }
.form-group.full { grid-column: 1 / -1; }
.form-label { font-size: 13px; font-weight: 500; color: var(--text-secondary); }
.form-input, .form-textarea {
  background: var(--bg-card);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm);
  padding: 10px 14px;
  color: var(--text-primary);
  font-family: var(--font);
  font-size: var(--text-base);
  line-height: 1.4;
  transition: border-color var(--dur) var(--ease-out),
              box-shadow var(--dur) var(--ease-out),
              background var(--dur) var(--ease-out);
}
.form-input::placeholder, .form-textarea::placeholder {
  color: var(--text-muted);
}
.form-input:hover, .form-textarea:hover {
  border-color: var(--text-muted);
}
.form-input:focus, .form-textarea:focus {
  outline: none;
  border-color: var(--accent);
  box-shadow: var(--shadow-focus);
}

/* ─── Password Toggle Utilities ─── */
.password-wrapper {
  position: relative;
  width: 100%;
}
.password-wrapper .form-input {
  padding-right: 40px !important;
}
.toggle-password {
  position: absolute;
  right: 10px;
  top: 50%;
  transform: translateY(-50%);
  cursor: pointer;
  color: var(--text-muted);
  font-size: 20px;
  user-select: none;
  display: flex;
  align-items: center;
  justify-content: center;
}


.toggle-row { display: flex; align-items: center; justify-content: space-between; padding: 16px; background: #f8f9fa; border-radius: 8px; }
.toggle-label { font-size: 14px; font-weight: 500; color: var(--text-primary); margin-bottom: 4px;}
.toggle-desc  { font-size: 13px; color: var(--text-secondary); }

/* Premium Toggle Switch */
.toggle { position: relative; display: inline-block; width: 44px; height: 24px; }
.toggle input { opacity: 0; width: 0; height: 0; }
.toggle-slider {
  position: absolute; cursor: pointer; top: 0; left: 0; right: 0; bottom: 0;
  background-color: var(--border-strong);
  transition: background-color var(--dur) var(--ease-out);
  border-radius: var(--radius-pill);
}
.toggle-slider:before {
  position: absolute; content: ""; height: 18px; width: 18px; left: 3px; bottom: 3px;
  background-color: #fff;
  transition: transform var(--dur) var(--ease-out), box-shadow var(--dur) var(--ease-out);
  border-radius: 50%;
  box-shadow: 0 1px 2px rgba(15, 17, 21, 0.18), 0 1px 1px rgba(15, 17, 21, 0.08);
}
.toggle input:checked + .toggle-slider {
  background-color: var(--accent);
}
.toggle input:focus-visible + .toggle-slider {
  box-shadow: var(--shadow-focus);
}
.toggle input:checked + .toggle-slider:before {
  transform: translateX(20px);
  box-shadow: 0 1px 3px rgba(234, 83, 18, 0.3), 0 1px 2px rgba(15, 17, 21, 0.1);
}

/* ─── Tag Cloud ─────────────────────────────────────────────────────────────── */
.tag-cloud-container {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: center;
  gap: 8px 12px;
  padding: 8px;
}
.tag-cloud-item {
  color: var(--info);
  font-weight: 500;
  cursor: default;
  transition: transform var(--dur) var(--ease-out),
              background-color var(--dur) var(--ease-out),
              color var(--dur) var(--ease-out);
  background: var(--info-bg);
  padding: 4px 10px;
  border-radius: var(--radius-pill);
  display: inline-block;
  position: relative;
  border: 1px solid rgba(14, 116, 144, 0.15);
}
.tag-cloud-item:hover {
  transform: scale(1.12) !important;
  background: rgba(14, 116, 144, 0.18);
  z-index: 10;
}

/* ─── Top Messages ─────────────────────────────────────────────────────────── */
.top-msg-list { display: flex; flex-direction: column; gap: 8px; }
.top-msg-row {
  display: flex; align-items: flex-start; gap: 16px;
  padding: 16px;
  background: var(--bg-card);
  border-radius: 8px;
  border: 1px solid var(--border);
}
.top-msg-rank {
  width: 32px; height: 32px; border-radius: 50%; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
  font-size: var(--text-base); font-weight: 600;
  background: var(--accent-bg); color: var(--accent);
}
.top-msg-body { flex: 1; min-width: 0; }
.top-msg-cat { font-size: var(--text-md); font-weight: 600; color: var(--text-primary); margin-bottom: 8px; display: flex; align-items: center; gap: 8px; }
.top-msg-count {
  font-size: var(--text-xs); font-weight: 500; color: var(--text-secondary);
  background: var(--bg-muted); padding: 2px 8px; border-radius: var(--radius-pill);
}
.top-msg-examples { display: flex; flex-direction: column; gap: 8px; }
.msg-example {
  font-size: var(--text-sm); color: var(--text-secondary);
  background: var(--bg-subtle);
  border-radius: var(--radius-xs); padding: 8px 12px;
  border-left: 3px solid var(--border-strong);
  line-height: 1.45;
}

/* ─── Filters ──────────────────────────────────────────────────────────────── */
.filter-row { display: flex; gap: var(--space-2); flex-wrap: wrap; }
.filter-row select {
  appearance: none;
  background: var(--bg-card);
  background-image: url("data:image/svg+xml;charset=UTF-8,%3Csvg%20xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%238A8F98' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline%20points='6%209%2012%2015%2018%209'%3E%3C/polyline%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 10px center;
  background-size: 14px;
  border: 1px solid var(--border-strong);
  color: var(--text-primary);
  border-radius: var(--radius-sm);
  padding: 7px 32px 7px 12px;
  font-family: 'Prompt', sans-serif !important;
  font-size: var(--text-sm);
  font-weight: 500;
  cursor: pointer;
  transition: border-color var(--dur) var(--ease-out),
              box-shadow var(--dur) var(--ease-out),
              background-color var(--dur) var(--ease-out);
}
.filter-row select:hover { border-color: var(--text-muted); background-color: var(--bg-card-hover); }
.filter-row select:focus {
  outline: none;
  border-color: var(--accent);
  box-shadow: var(--shadow-focus);
}
.filter-row select option { font-family: 'Prompt', sans-serif !important; }

/* ─── Empty state ──────────────────────────────────────────────────────────── */
.empty-state {
  text-align: center; padding: 40px 24px;
  color: var(--text-muted); font-size: 13px;
}
.empty-icon { font-size: 40px; margin-bottom: 12px; opacity: 0.35; }

/* ─── Toast ────────────────────────────────────────────────────────────────── */
.toast {
  position: fixed; bottom: 24px; left: 24px;
  background: rgba(15, 17, 21, 0.94);
  color: #fff;
  padding: 12px 18px;
  border-radius: var(--radius);
  border: 1px solid rgba(255, 255, 255, 0.08);
  font-size: var(--text-sm);
  font-weight: 500;
  box-shadow: var(--shadow-lg);
  backdrop-filter: blur(12px) saturate(140%);
  transform: translateY(20px);
  opacity: 0;
  transition: transform var(--dur-slow) var(--ease-out),
              opacity var(--dur-slow) var(--ease-out);
  pointer-events: none;
  z-index: 1000;
}
.toast.show { transform: translateY(0); opacity: 1; }

/* ─── Sidebar Controls ────────────────────────────────────────────────────────── */
.sidebar-controls {
  padding: 24px 32px;
  border-top: 1px solid var(--border);
  margin-top: auto;
  background: var(--bg-card-hover);
}
.sidebar-toggle-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 12px;
}
.sidebar-toggle-row:last-child {
  margin-bottom: 0;
}
.sidebar-toggle-label {
  font-size: 13px;
  font-weight: 500;
  color: var(--text-primary);
}

/* ═══════════════════════════════════════════════════════════════════════════ */
/* ─── Brand Manager Split-View ─────────────────────────────────────────── */
/* ═══════════════════════════════════════════════════════════════════════════ */
.brands-manager-wrapper {
  display: flex;
  height: calc(100vh - 120px);
  min-height: 480px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow: hidden;
  box-shadow: var(--shadow-xs);
}

/* ─── Sidebar (Brand List) ─── */
.brands-sidebar {
  width: 264px;
  min-width: 264px;
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  background: var(--bg-subtle);
}

.brands-sidebar-header {
  padding: var(--space-3);
  border-bottom: 1px solid var(--border);
  background: var(--bg-card);
}

.brands-search-input {
  width: 100%;
  padding: 8px 12px 8px 34px;
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm);
  font-size: var(--text-sm);
  font-family: var(--font);
  color: var(--text-primary);
  outline: none;
  transition: border-color var(--dur) var(--ease-out),
              box-shadow var(--dur) var(--ease-out),
              background-color var(--dur) var(--ease-out);
  background: var(--bg-card) url("data:image/svg+xml;charset=UTF-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%238A8F98' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='8'/%3E%3Cline x1='21' y1='21' x2='16.65' y2='16.65'/%3E%3C/svg%3E") no-repeat 11px center;
  background-size: 14px;
}
.brands-search-input::placeholder { color: var(--text-muted); }
.brands-search-input:hover { border-color: var(--text-muted); }
.brands-search-input:focus {
  border-color: var(--accent);
  box-shadow: var(--shadow-focus);
}

.brands-sidebar-list {
  flex: 1;
  overflow-y: auto;
  padding: 6px 8px;
}

.brand-sidebar-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 10px;
  margin-bottom: 2px;
  cursor: pointer;
  border-radius: var(--radius-sm);
  transition: background var(--dur-fast) var(--ease-out),
              color var(--dur-fast) var(--ease-out);
  user-select: none;
  position: relative;
}
.brand-sidebar-item:hover {
  background: var(--bg-card-hover);
}
.brand-sidebar-item.active {
  background: var(--accent-bg);
  color: var(--accent);
}
.brand-sidebar-item.active::before {
  content: "";
  position: absolute;
  left: -8px;
  top: 8px;
  bottom: 8px;
  width: 3px;
  border-radius: 0 3px 3px 0;
  background: var(--accent);
}
.brand-sidebar-item.active .brand-sidebar-name { color: var(--accent); font-weight: 600; }

.brand-sidebar-item.add-new-sidebar {
  border: 1px dashed var(--border-strong);
  background: transparent;
  margin-top: 4px;
}
.brand-sidebar-item.add-new-sidebar:hover {
  background: var(--accent-bg);
  border-color: var(--accent);
}
.brand-sidebar-item.add-new-sidebar .brand-sidebar-logo {
  background: var(--accent);
  color: var(--text-on-accent);
  border-color: var(--accent);
}

/* Sidebar brand logo — fixed 32x32 container */
.brand-sidebar-logo {
  width: 32px;
  height: 32px;
  min-width: 32px;
  min-height: 32px;
  border-radius: 50%;
  background: var(--accent-bg);
  color: var(--accent);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 14px;
  font-weight: 600;
  flex-shrink: 0;
  overflow: hidden;
  border: 1px solid rgba(234, 83, 18, 0.18);
}
.brand-sidebar-logo img {
  width: 32px !important;
  height: 32px !important;
  min-width: 32px;
  min-height: 32px;
  max-width: 32px;
  max-height: 32px;
  object-fit: cover;
  border-radius: 50%;
  display: block;
}

.brand-sidebar-info { flex: 1; min-width: 0; }
.brand-sidebar-name {
  font-size: var(--text-sm);
  font-weight: 500;
  color: var(--text-primary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  line-height: 1.3;
}
.brand-sidebar-id {
  font-size: var(--text-2xs);
  color: var(--text-muted);
  line-height: 1.3;
}

/* ─── Editor Panel (Right) ─── */
.brand-editor-panel {
  flex: 1;
  overflow: hidden;
  padding: 0;
  background: var(--bg-card);
  display: flex;
  flex-direction: column;
}

.brand-editor-empty {
  height: 100%;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  color: var(--text-muted);
  gap: 8px;
  text-align: center;
  padding: var(--space-8);
}
.brand-editor-empty p { font-size: var(--text-sm); margin: 0; }

/* ─── Editor Sub-components ─── */
.brand-editor-header {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-4) var(--space-5);
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
}
.brand-editor-body {
  flex: 1;
  overflow: hidden;
  display: grid;
  grid-template-columns: 1fr 1.4fr;
  gap: 0;
}
.brand-editor-col {
  overflow-y: auto;
  padding: var(--space-4) var(--space-5);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}
.brand-editor-col + .brand-editor-col { border-left: 1px solid var(--border); }

.brand-logo-circle {
  width: 56px; height: 56px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-bg) 0%, var(--accent-bg-strong) 100%);
  border: 1px solid rgba(234, 83, 18, 0.18);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  overflow: hidden;
  font-size: 24px;
  color: var(--accent);
}
.brand-logo-circle img { width: 100%; height: 100%; object-fit: cover; display: block; }

.brand-form-label {
  font-size: var(--text-2xs);
  font-weight: 600;
  color: var(--text-secondary);
  letter-spacing: 0.2px;
  display: flex;
  align-items: center;
  gap: 4px;
}
.brand-form-section-title {
  font-size: var(--text-2xs);
  font-weight: 700;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.6px;
  display: flex;
  align-items: center;
  gap: 6px;
  padding-top: var(--space-3);
  border-top: 1px solid var(--border);
}
.form-input.sm, .form-textarea.sm {
  padding: 8px 10px;
  font-size: var(--text-sm);
  line-height: 1.45;
}
.brand-meta-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-2) var(--space-3);
}
.brand-meta-grid .full { grid-column: 1 / -1; }

/* FAQ image slot / file slot */
.faq-slot {
  aspect-ratio: 1;
  border: 1px dashed var(--border-strong);
  border-radius: var(--radius-sm);
  position: relative;
  overflow: hidden;
  background: var(--bg-subtle);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: border-color var(--dur) var(--ease-out), background var(--dur) var(--ease-out);
}
.faq-slot:hover { border-color: var(--accent); background: var(--accent-bg); }
.faq-slot img { width: 100%; height: 100%; object-fit: cover; }
.faq-slot.file-slot {
  aspect-ratio: auto;
  height: 32px;
  flex-direction: row;
  gap: 4px;
  background: var(--bg-card);
}
.slot-remove {
  position: absolute;
  top: 4px; right: 4px;
  background: var(--danger);
  color: #fff;
  width: 20px; height: 20px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700;
  border: 2px solid #fff;
  cursor: pointer;
  box-shadow: var(--shadow-xs);
  transition: transform var(--dur-fast) var(--ease-out), background var(--dur-fast) var(--ease-out);
}
.slot-remove:hover { transform: scale(1.08); background: #B91C1C; }

/* ─── Modal ────────────────────────────────────────────────────────────────── */
.modal {
  position: fixed; top: 0; left: 0; width: 100%; height: 100%;
  background: rgba(15, 17, 21, 0.45); z-index: 10000;
  display: none; align-items: center; justify-content: center;
  backdrop-filter: blur(8px) saturate(140%);
  animation: modalFade var(--dur-slow) var(--ease-out);
}
@keyframes modalFade { from { opacity: 0; } to { opacity: 1; } }
.modal.active { display: flex; }
.modal-content {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: var(--space-6);
  width: 90%;
  box-shadow: var(--shadow-lg);
  animation: modalSlide var(--dur-slow) var(--ease-out);
}
@keyframes modalSlide {
  from { opacity: 0; transform: translateY(8px) scale(0.98); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

/* ─── Add Brand Card ────────────────────────────────────────────────────────── */
.bs-card.add-new {
  border: 1px dashed var(--border-strong);
  background: transparent;
  box-shadow: none;
}
.bs-card.add-new:hover {
  border-style: solid;
  border-color: var(--accent);
  background: var(--bg-card);
  box-shadow: var(--shadow-md);
}
.bs-card.add-new .bs-card-icon {
  background: var(--bg-card);
  color: var(--accent);
  border: 1px dashed var(--border-strong);
}
.bs-card.add-new:hover .bs-card-icon {
  background: var(--accent);
  color: var(--text-on-accent);
  border-color: var(--accent);
}
.bs-card.add-new .bs-card-title { color: var(--text-secondary); }
.bs-card.add-new:hover .bs-card-title { color: var(--accent); }

/* ─── Danger Zone ──────────────────────────────────────────────────────────── */
.danger-zone {
  margin-top: 16px;
  padding-top: 16px;
  border-top: 1px solid #fecaca;
}
.btn-danger {
  background: #fef2f2;
  color: #dc2626;
  border: 1px solid #fee2e2;
  font-weight: 500;
  transition: all 0.2s;
}
.btn-danger:hover {
  background: #dc2626;
  color: white;
  border-color: #dc2626;
}

/* ─── Simulator Chat Bubbles ─── */
.chat-bubble {
  max-width: 80%;
  padding: 10px 14px;
  border-radius: 14px;
  clear: both;
  font-size: 13px;
  line-height: 1.4;
  word-wrap: break-word;
  margin-bottom: 4px;
}
.chat-bubble.user {
  float: right;
  background-color: var(--accent);
  color: white;
  border-bottom-right-radius: 4px;
}
.chat-bubble.bot {
  float: left;
  background-color: white;
  color: var(--text-primary);
  border-bottom-left-radius: 4px;
  border: 1px solid var(--border);
}
.chat-clear { clear: both; }

.chat-analysis {
  float: left;
  clear: both;
  font-size: 10px;
  background: var(--background);
  padding: 6px 10px;
  border-radius: 8px;
  color: var(--text-muted);
  margin-bottom: 4px;
  border: 1px dashed var(--border);
}

/* ─── User Manager ──────────────────────────────────────────────────────────── */
.user-avatar {
  width: 36px; height: 36px; min-width: 36px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: var(--text-xs);
  font-weight: 700;
  letter-spacing: 0.3px;
  background: var(--accent-bg);
  color: var(--accent);
  border: 1px solid rgba(234, 83, 18, 0.18);
  flex-shrink: 0;
  user-select: none;
}
.user-avatar[data-role="manager"] {
  background: linear-gradient(135deg, var(--accent-bg) 0%, var(--accent-bg-strong) 100%);
  color: var(--accent);
  border-color: rgba(234, 83, 18, 0.25);
}
.user-avatar[data-role="staff"] {
  background: var(--info-bg);
  color: var(--info);
  border-color: rgba(14, 116, 144, 0.18);
}

.users-table tbody tr td { padding: 12px 14px; }
.users-table tbody tr:hover .user-avatar { transform: scale(1.04); transition: transform var(--dur) var(--ease-out); }

.btn-icon {
  padding: 6px 10px;
  background: transparent;
  border: 1px solid transparent;
  color: var(--text-secondary);
  border-radius: var(--radius-sm);
}
.btn-icon:hover {
  background: var(--bg-card-hover);
  border-color: var(--border);
  color: var(--text-primary);
}
.btn-icon.btn-reject:hover {
  background: var(--danger-bg);
  color: var(--danger);
  border-color: rgba(220, 38, 38, 0.25);
}

/* ─── Shimmer Loading ───────────────────────────────────────────────────────── */
.shimmer {
  background: linear-gradient(90deg, transparent 0%, rgba(255,255,255,0.4) 50%, transparent 100%);
  background-size: 200% 100%;
  animation: shimmer 1.5s infinite;
  border-radius: 4px;
}
@keyframes shimmer {
  0% { background-position: -200% 0; }
  100% { background-position: 200% 0; }
}